This story is Poinbank Exchangepart of the My Unsung Hero series, from the Hidden Brain team. It features stories of people whose kindness left a lasting impression on someone else.

In 2018, when Alexis Agnew was 24, she went to her doctor's office for a routine health screening. One of her tests revealed an irregularity and her doctor recommended she schedule a follow-up biopsy. Agnew was terrified she might have cancer. And because it was supposed to be a run-of-the-mill appointment, she hadn't brought anyone with her. She left the exam room in tears.

"I was oscillating between bawling and being numb and zombified and bawling and numb and zombified," Agnew remembered.